Your product may screen an error article for a number of reasons, for instance if the battery is low. If you’re enduring an error message, the below images and also descriptions should assist you to recognize the factor why the showing.

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Blank screen


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If the meter won’t turn on or has actually a blank display, it will be because of one of the complying with reasons:

Dead battery – you must insert a new one.Extreme temperature – you need to relocate the meter come a much more temperate area.

Three dashes


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If you check out 3 dashes or hyphens on her display, it means the meter is no coded or the code crucial is not inserted. Rotate off the meter and also make sure the code crucial is properly inserted. If this walk not resolve the problem, please contact moment-g.com client Care.

Battery icon


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The battery icon means the battery power is low. Change the battery soon. Check out this short article to discover an ext about transforming the battery.

“Set-up” top top display


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The native “Set-up" presented on the screen method the meter is in the set-up mode, waiting for friend to readjust or check settings. Describe Chapter 5, "Using the Set-Up Mode", in her owner"s booklet.

“Set” ~ above display


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The word "Set" displayed on the screen way the meter is in set mode, wait for girlfriend to adjust or check settings. Refer to Chapter 4, "Meter Setup", in her owner"s booklet.

“Code exp” ~ above display


If you view "code exp" presented on the screen, it method that the check strips expire at the finish of the existing month. Make sure the time and date in the meter space correct. If this go not deal with the problem, please call moment-g.com client Care.

Flashing test strip


If a check strip symbol is flashing ~ above the screen, it means that the meter is all set for you come insert a check strip.

Blood autumn icon


If you view a blood drop and test drop on the screen, it method that the meter is ready for a autumn of blood or control solution.

HI in display


If you watch the letter HI presented on the screen, her blood glucose may be greater than the measuring selection of the system. Refer to Chapter 4, "Unusual Blood Glucose Results", in your owner"s booklet.

LO in display


If you view the letter LO shown on the screen, your blood glucose might be lower than the measuring selection of the system. Refer to Chapter 4, "Unusual Blood Glucose Results", in your owner"s booklet.

Asterisk (top the screen) with blood glucose result


A star or asterisk on the top of the display way a marker to be assigned come this check result.

Asterisk (bottom that screen) with blood glucose result


A star or asterisk in ~ the bottom of the display method that the test an outcome was flagged. Refer to Chapter 3, "Flagging check Results", in your owner"s booklet for much more details.

Exclamation point


An exclamation allude on the display means blood glucose is below the identified hypoglycemic (low blood sugar) level. Refer to Chapter 4, "Unusual Blood Glucose Results", in her owner"s booklet.

“Hypo?” ~ above display


"Hypo?" means blood glucose is below the defined hypo (low blood sugar) level. Refer to Chapter 3, "Understanding her Test Results", in your owner"s booklet.

E-1 message


“E-1” in the display method the test strip may be damaged or the code key is incorrect. Remove and reinsert the check strip. If the blog post reappears, rotate off the meter and also make sure the code crucial is correctly inserted. If the message reappears, please contact moment-g.com client Care.

E-2 message


"E-2" in the display way the code vital is incorrect. Rotate the meter off and make sure the code crucial is correctly inserted. If this does not resolve the problem, please contact moment-g.com client Care.

E-3 message


"E-3" in the display method your blood glucose might be extremely high or a meter or a test strip error has occurred. The complying with instructions should assist you understand what activity to take:

If her test result matches exactly how you feel, call your healthcare professional immediately.If your test result does not match how friend feel, repeat the test and refer to thing 4, "Unusual Blood Glucose Results", in her owner"s booklet.If the E-3 password still shows up for her blood glucose test, your blood glucose result may be incredibly high and over the system"s analysis range. Contact your healthcare skilled immediately.If the 2nd test an outcome does not match how friend feel, perform a control test through the manage solution and also a new test strip.If the control an outcome is in ~ the agree range, testimonial the ideal testing procedure and also repeat the blood glucose test v a brand-new test strip.If the control an outcome is no within the agree range, check out Chapter 2, "Understanding Out-of-Range regulate Results."

E-4 message


"E-4" in the display way not sufficient blood or manage solution was drawn into the test piece for measure up or was applied after the test has started. Discard the check strip and also repeat the test. If the problem persists, please contact moment-g.com client Care.

E-5 message


"E-5" in the display method the code an essential is not correct or her test strips have expired. Make certain the time and also date in the meter room correct. If the trouble persists, please call moment-g.com client Care.

E-6 message


"E-6" in the display way blood or regulate solution was used to the check strip prior to the flashing blood fall symbol appeared on the display. Discard the check strip and repeat the test. If the trouble persists, please call moment-g.com customer Care.

E-7 message


"E-7" in the display means an digital error occurred or, in rare cases, a supplied test strip was removed and reinserted. Turn the meter off and on or take it the battery the end for 20 seconds and also reinsert it. Do a blood glucose or control test. If the difficulty persists, please contact moment-g.com client Care.

E-8 message


"E-8" in the display way the temperature is over or listed below the proper selection for the system. Refer to the test strip package insert for mechanism operating conditions. Move to an area v the proper conditions, wait 5 minutes, and repeat the blood glucose or regulate test. Execute not artificially warmth or cool the meter.

E-9 message


"E-9" in the display method the battery is virtually out the power. Change the battery now. If the post reappears after ~ the battery has been replaced, reset the meter. To reset the meter, remove the battery, press any meter button, then reinsert the battery. For more information, and also refer to thing 7, "Changing the Battery”, in her owner"s booklet. Alternatively, this article gives detailed information about an altering batteries in moment-g.com products.

E-10 message


"E-10" in the display means the time and date settings may be incorrect. Make sure the time and date space correct and change the settings if necessary. For additional information, refer to Chapter 5, "Setting the Time and Date", in your owner"s booklet.

Err v battery icon


"Err" in the display screen with the battery icon way the battery is practically out of power, so change the battery as shortly as friend can. For more information, refer to Chapter 5, "Changing the Battery", in her owner"s booklet. Alternatively, this post gives in-depth information about an altering batteries in moment-g.com products.

Err v time and date


"Err" in the display with the time and date way the time and date settings may be incorrect. Make certain the time and also date room correct and adjust, if necessary. For much more information, describe Chapter 4, "Setting the Time and also Date", in your owner"s booklet. Alternatively, this post gives in-depth information about setting the time and also date on your device.

Err v “code” ~ above display


"Err" in the screen with words "code" method the code crucial is incorrect. Make certain the code vital is effectively inserted. If this doesn"t resolve the problem, please call moment-g.com client Care.

Err through “code exp” on display


"Err" in the display with the words "code exp" means the code vital is untrue or her test strips have expired. Make certain the code an essential is correctly inserted and check the day on your test strips. If this doesn"t settle the problem, please contact moment-g.com customer Care.

Err through flashing check strip


"Err" in the display with a flashing test strip method your blood sugar might be extremely low, or the test strip may be damaged or not properly inserted. If you view this error post after you used blood to the check strip, refer to Chapter 3, "Unusual test Results", in her owner"s booklet. If you watch this error message prior to you applied blood to the check strip, eliminate the check strip and reinsert it, or replace it if damaged. If the blog post reappears, please call moment-g.com customer Care.

Err v thermometer icon


"Err" in the display with a thermometer way the temperature is over or listed below the proper selection for the meter (43°F to 111°F). Move to an area between 43°F and also 111°F, wait 5 minutes and repeat the test. Do not artificially warm or cool the meter.

Err v a check strip and also blood autumn icons


"Err" in the display with a check strip and a blood drop way blood or manage solution was used to the test strip before the flashing blood drop showed up on the display. Discard the check strip and repeat the test.

Err v a blood fall icon


"Err" in the screen with a blood drop means not sufficient sample was drawn into the test piece for measurement or sample was applied after the test has actually started. Discard the test strip and also repeat the test.

Err alone in the display


"Err" v no other information in the display means an error developed during the test. Discard the test strip and also repeat the test. For an ext information, refer to Chapter 1, "Understanding Your brand-new System", in your owner"s booklet.

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EEE in display


"EEE" in the display way an electronic error occurred. Rotate the meter off and also on or take the battery out for a few seconds and reinsert it. If the trouble persists, please contact moment-g.com customer Care.